Frequently Asked Questions

The ankle boots are made of ultra-soft and comfortable synthetic fur. Designed without animal materials, they combine respect for animal welfare and an eco-friendly approach through the use of sustainable and cruelty-free materials.

We advise you to take your usual size.

We ship most orders within 48 hours (excluding weekends and exceptional periods)
Satisfied or refunded: you have 14 days from receipt to return or exchange your item.

Yes, their non-slip soles and their careful manufacturing make them durable and safe ankle boots.

Order modification is not possible. You have the option to cancel your order within one hour of purchase. After this period, you will be able to request a refund using our return form.

You have a period of 14 days after receiving the item to return it to us. It is important to include the return form within the package. After receipt, if the item is received in its original condition, a refund will be processed for you within a few days.

We currently do not offer online exchanges. If the items do not suit you and they are still new and in their original condition, you can return them for a refund and place a new order online.